Shipping & Delivery Policy

Last Updated: 16 October 2026

At TheMoods.in, we aim to process and deliver orders as smoothly and efficiently as possible while maintaining customer privacy.

1. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation, unless otherwise stated on the product page or at checkout.

Processing times may vary during holidays, promotional periods, or due to unforeseen operational circumstances.

Order processing time is separate from the estimated shipping and delivery time.

2. Shipping and Delivery Estimates

Estimated delivery timelines may vary depending on the customer's location, product availability, courier service, and other logistical factors.

Delivery estimates displayed on our website or communicated to customers are indicative and are not guaranteed.

Unexpected events, force majeure circumstances, weather conditions, courier disruptions, or other unforeseen delays may extend the estimated delivery timeline.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any free-shipping offers will be subject to the terms and conditions communicated on our website or in the relevant offer.

Customers are advised to review the final order total before completing payment.

4. Discreet Packaging and Customer Privacy

To protect customer privacy, we aim to ship all orders in plain and discreet outer packaging, without unnecessary product-related details visible on the outside.

Order information will be shared with relevant service providers, such as shipping and fulfilment partners, only as necessary to process and deliver the order and in accordance with our Privacy Policy and applicable requirements.

5. Order Tracking

Where tracking facilities are available, tracking details may be shared with customers through the contact information provided at checkout or through the applicable order notification system.

Tracking updates may take time to appear after an order has been handed over to the courier.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details when placing an order.

Incorrect or incomplete addresses, unavailable recipients, or other delivery-related issues may result in delays or failed delivery attempts.

If you notice an error in your shipping details, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.

7. Delayed, Damaged, or Missing Orders

If your order is delayed beyond the estimated delivery period, arrives damaged, or appears to be missing, please contact our customer support team with your order reference and relevant details.

We will review the issue and, where appropriate, coordinate with the relevant courier or logistics provider to help resolve it.

Any applicable replacement or refund will be handled in accordance with our Refund, Exchange & Cancellation Policy and applicable law.

8. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, business practices, or applicable legal requirements. Updates will be published on this page with the revised date.

9. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

Email: globalstarco01@gmail.com

Mobile: 7985102953

Website: TheMoods.in