Privacy Policy

Last Updated: 16 October 2026

Welcome to TheMoods.in ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, share, and protect personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable laws and consent requirements.

1. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

• Full name

• Email address

• Mobile number

• Billing and shipping addresses

Order and Transaction Information

• Products purchased

• Order history and transaction references

• Payment status and refund information

• Shipping and delivery details

Technical and Usage Information

• IP address

• Browser type and device information

• Cookies and similar tracking technologies

• Website interactions and browsing activity

Customer Support Information

• Customer enquiries and complaints

• Order-related communications

• Information voluntarily provided when contacting our support team

We aim to collect only the information reasonably necessary for legitimate business operations and applicable legal requirements.

2. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfil orders.

• Arrange shipping and delivery.

• Provide customer support and resolve complaints.

• Process eligible cancellations, returns, exchanges, and refunds.

• Detect and prevent fraud, unauthorised transactions, and security incidents.

• Improve website functionality, performance, and customer experience.

• Send order confirmations, delivery notifications, and important service communications.

• Send promotional communications where permitted by applicable law and your marketing preferences.

• Comply with applicable legal, regulatory, accounting, and tax obligations.

We process personal information only for appropriate purposes and in accordance with applicable data protection requirements.

3. Payment Information and Security

Payments on TheMoods.in are processed through authorised payment gateways or payment service providers.

We do not request customers to provide sensitive payment credentials, such as CVV, OTP, UPI PIN, or banking passwords, through email, telephone, or website contact forms.

Payment providers may process transaction-related information according to their own privacy and security practices.

We use appropriate security measures designed to protect personal information from unauthorised access, misuse, alteration, or disclosure.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart and website functionality.

• Remember customer preferences.

• Analyse website traffic and performance.

• Improve website usability.

• Support advertising and marketing activities where enabled and permitted.

You may manage cookies through your browser settings and, where available, our website's cookie preference controls.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

For additional information, please refer to our Cookie Policy.

5. Sharing of Personal Information

We may share necessary personal information with trusted third-party service providers involved in operating our website and fulfilling customer orders, including:

• Shopify: Website hosting and e-commerce functionality.

• Payment Service Providers: Payment processing, transaction verification, and refunds.

• Shipping and Logistics Partners: Order fulfilment, delivery, and tracking.

• Technology and Support Providers: Website maintenance, customer support, and security.

• Analytics and Marketing Providers: Website analytics and advertising services, where enabled and permitted.

We do not sell or rent customers' personal information to third parties.

We may also disclose information where legally required or necessary to protect lawful rights and prevent fraud.

6. Marketing Communications

We may send promotional emails, offers, product updates, or other marketing communications where permitted by applicable law.

Customers may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in an applicable marketing email.

• Contacting our customer support team.

• Using other available communication preference controls.

Opting out of promotional communications will not prevent necessary order-related or transactional notifications.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, dispute resolution, and applicable legal or accounting requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymise, or securely manage it in accordance with applicable requirements.

Certain records may need to be retained for legally required periods.

8. Customer Privacy Rights

Depending on applicable data protection laws, customers may have rights relating to their personal information, including the ability to:

• Request information about how their personal data is processed.

• Request correction or updating of inaccurate personal information.

• Request deletion of eligible personal information.

• Withdraw consent where processing is based on consent.

• Raise complaints or concerns regarding the handling of their personal information.

Requests may be subject to identity verification, applicable legal exceptions, and statutory requirements.

To submit a privacy-related request, please contact us using the details provided below.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information.

These measures may include secure website connections, access restrictions, account authentication, and the use of established service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should avoid sharing sensitive passwords, OTPs, UPI PINs, or other confidential payment credentials with anyone.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of independent third-party websites. Customers are encouraged to review the privacy policies of such services before providing personal information.

11. Children's Privacy

Our website and products are intended for adults aged 18 years and above.

We do not knowingly collect personal information directly from children for the purpose of providing our products or services.

If we become aware that personal information has been collected from a child contrary to applicable legal requirements, we will take appropriate steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

Any updates will be published on this page with the revised effective date.

Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

13. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Website: https://themoods.in

Email: globalstarco01@gmail.com

Mobile: 7985102953

We will review privacy-related enquiries and respond in accordance with applicable legal requirements.