Payment Policy

Last Updated: 16 October 2026

At TheMoods.in, we aim to provide a safe, transparent, and convenient payment experience for our customers. All payments are subject to the applicable terms of the payment method and payment service provider used for the transaction.

1. Accepted Payment Methods

Customers may pay for their orders using the payment methods displayed at checkout. Available options may include credit cards, debit cards, UPI, net banking, digital wallets, or other payment methods supported by our store and payment providers.

The availability of specific payment methods may vary depending on the transaction and service provider.

2. Payment Processing and Security

Payments are processed through authorised payment gateways or payment service providers supported by our store. Payment transactions are subject to the applicable security checks and verification procedures.

TheMoods.in does not ask customers to share their UPI PIN, OTP, CVV, passwords, or banking credentials through email, phone calls, or website contact forms.

3. Order Confirmation and Payment Verification

An order is considered confirmed once the required payment and order confirmation processes have been completed, where applicable.

Orders may be temporarily placed on hold or delayed if additional fraud prevention, payment verification, or security checks are required. If further information is needed, our support team may contact the customer using the details provided with the order.

4. Failed, Pending, or Duplicate Payments

If a payment fails, remains pending, or the order confirmation is not received, customers should check their payment status before attempting another transaction.

If an amount has been debited but the order is not confirmed, please contact us with your order reference and relevant transaction details. We will review the issue with the applicable payment provider.

Customers should avoid sharing full card details, CVV, OTP, UPI PIN, or passwords when reporting payment issues.

5. Refunds and Payment Reversals

Where a refund is approved under our applicable Return & Refund Policy, Cancellation Policy, or other applicable terms, it will generally be issued to the original payment method used for the transaction or through another legally appropriate method, as applicable.

Refund processing times may vary depending on the payment provider, bank, and payment method. Any applicable refund eligibility, deductions, or conditions will be communicated in accordance with the relevant policy and applicable law.

For failed or unsuccessful transactions where an amount has been debited, the resolution will depend on the transaction status and the applicable payment provider's process.

6. Payment Disputes and Unauthorised Transactions

If you notice an unfamiliar transaction or suspect unauthorised payment activity, contact your bank or payment provider promptly and inform our support team where the transaction relates to an order placed on TheMoods.in.

We may request relevant order or transaction reference information to investigate the issue.

7. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment services, store operations, or applicable legal requirements. Any revised version will be published on this page with an updated date.

8. Contact Us

For questions regarding payments, refunds, failed transactions, or other payment-related issues, please contact us:

Email: globalstarco01@gmail.com

Mobile: 7985102953

Website: TheMoods.in