Refund, Exchange & Cancellation Policy

Last Updated: 16 October 2026

At TheMoods.in, we aim to provide a transparent and reliable shopping experience. Please review our cancellation, return, exchange, and refund terms before placing an order.

1. Order Cancellation

Customers may request cancellation before their order has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers should contact us for assistance. Any eligible cancellation or refund will be handled in accordance with applicable law and our policies.

2. Returns and Exchanges

Returns and exchanges are subject to product eligibility, the condition of the item, and verification of the request.

Due to hygiene and safety considerations, opened or used intimate products are generally not eligible for return or exchange, except where required by applicable law or where the product is damaged, defective, incorrect, or otherwise eligible under applicable consumer protection requirements.

Products must meet the applicable return conditions to qualify for a return or exchange.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number or order reference.

• A clear description of the issue.

• Clear photographs showing the product and the reported damage or defect.

• An unboxing video or other supporting evidence, if available.

Our team will review the information and may contact you if additional details are required. We will communicate the outcome and the available resolution, such as a replacement, exchange, or refund, depending on the circumstances and applicable requirements.

The absence of an unboxing video alone will not automatically exclude a claim where applicable law requires otherwise.

4. Refund Eligibility and Processing

Refunds may be available for eligible cancellations, approved returns, damaged or defective products, incorrect items, or other circumstances covered by applicable law and our policies.

Each request will be reviewed based on the order details, product condition, and information provided.

Once a refund is approved, it will generally be processed to the original payment method or through another legally appropriate payment method, as applicable.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, and payment method.

5. Exchange or Replacement

Where a product is eligible for an exchange or replacement, the request will be reviewed and the available resolution communicated by our support team.

Any replacement will be subject to product availability and applicable requirements. If a replacement is unavailable, an alternative legally appropriate resolution may be offered.

6. Return Shipping and Other Charges

Responsibility for return shipping costs, if any, will depend on the reason for the return, the applicable policy, and relevant legal requirements.

For products that arrive damaged, defective, or incorrect, customers should contact us before arranging a return so that we can provide the appropriate instructions.

7. How to Request a Cancellation, Return, Exchange, or Refund

Please contact our customer support team using the details below. Include your order reference, the reason for your request, and any relevant supporting information.

Please wait for our instructions before sending a product back.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our business practices or applicable legal requirements. Updates will be published on this page with the revised date.

9. Contact Us

For questions or assistance regarding refunds, exchanges, returns, or cancellations, please contact us:

Email: globalstarco01@gmail.com

Mobile: 7985102953

Website: TheMoods.in